Coordinator Distribution (m/f/d)

About Ruby Group

Ruby Group is a rapidly expanding hospitality company with hotels and workspaces across some of Europe's most vibrant cities alongside numerous projects underway. Their philosophy of Lean Luxury delivers modern and affordable luxury experiences. The corporate office in Malta works closely with the Munich team to manage front office, marketing, and revenue operations for the hotels.

Key Responsibilities

• Manage and optimize distribution systems to maximize revenue potential from all connected channels.
• Ensure seamless performance of booking system interfaces by monitoring and collaborating with system providers.
• Improve content visibility and scores via overseeing content management platforms like Concerto HCM and Leonardo in partnership with marketing.
• Drive online reputation management by handling IHG's Medallia platform and the AI assistant MARA.
• Respond to international guest reviews following Ruby and IHG quality standards and KPIs.
• Collaborate effectively with internal teams and external partners to maintain smooth system operations.

Qualifications & Requirements

• Completed training related to the hotel or travel industry and preferably prior experience in a similar distribution role.
• Familiarity with managing distribution channels such as hotel websites, OTAs, and GDS with a clear understanding of hotel distribution systems.
• Good command of content management across Concerto HCM, OTA extranets, and GDS platforms.
• Strong communication skills with a knack for uniting diverse teams.
• Structured, detail-oriented working style with a drive to enhance processes.
• Proficient English and German language skills, both written and spoken.

Benefits and Culture

• Opportunity to express personality at work, including support for personal style choices like tattoos or hair color.
• Team camaraderie through regular events and activities.
• Workation days allowing work from desirable locations such as the beach.
• Support for personal fitness through sports program benefits.
• Exceptional staff rates for employees and travel companions.
• Attractive opening bonuses and growth-linked earnings.
• Mobility allowance for commuting costs.
• Additional income opportunities via talent scouting and periodic special payments.
• Career growth through training, coaching, and mentoring programs.
• Commitment to innovation including Lean Luxury philosophy, paperless and cashless operations.

Diversity, Equity & Inclusion

• Encouragement of personal freedom in love and pronoun choices.
• Respect for cultural heritage and religious beliefs.
• Focus on inclusivity where every individual is valued for who they are.
• Zero tolerance policy against discrimination including racism, sexism, heterosexism, antisemitism, and related biases.

Additional Information

Ruby values great personalities over perfect CVs and fosters a workplace full of character and soul. They encourage friendly, passionate team players who are either detail-focused, creative, tech-savvy, or numerically inclined to join their vibrant team.