Content & Communications Specialist

Role Overview

We are seeking a talented Content & Communications Specialist to join our team in Dhahran. This position is responsible for crafting and managing the content our merchants interact with, including messaging via WhatsApp, Crisp, in-app notifications, emails, support macros, and the website. The successful candidate will be a skilled Arabic writer, specifically in Modern Standard Arabic, who uses data-driven insights to determine message placement and structure. They will personally oversee audits, copywriting, and training support teams while ensuring strategic considerations such as timing and content duplication are addressed thoughtfully.

Key Responsibilities

• Manage and own merchant lifecycle communications across multiple platforms like WhatsApp, Crisp, in-app notifications, and email, including inventory management, revision, and governance.
• Determine the appropriate communication channels for different messages and establish guidelines to maintain channel consistency in coordination with product and support divisions.
• Create engaging brand and product copy, covering offerings such as inventory financing and sales dialogues.
• Develop and update an Arabic terminology list to standardize product, role, action, and status nomenclature across all customer-facing materials.
• Author and implement an Arabic editorial style guide along with tone protocols tailored to each communication channel.
• Ensure a uniform and coherent brand voice spanning all channels for both company brands.
• Compile and manage customer support manuals and macro libraries, providing training to the support staff.
• Generate Arabic content for the company websites, including Autobia and Qasima Plus.
• Collaborate with growth marketing teams to establish baseline message performance metrics and evaluate the effects of content modifications.

Qualifications

• Bachelor’s degree in Communications, Media, Literature, Marketing, or closely related disciplines.
• 4 to 7 years of professional experience writing in Modern Standard Arabic.
• Demonstrated success in end-to-end management of messaging systems, such as customer lifecycle, support documentation, or product content.
• Expertise in editorial standards including style guide creation, terminology control, and consistent content delivery at scale.
• Ability to analyze customer support and engagement data and adjust communication strategies accordingly.
• Strong Arabic writing capabilities complemented by functional English proficiency for internal communications.

Preferred Skills

• Background in fintech, buy-now-pay-later, marketplaces, or e-commerce sectors.
• Experience with WhatsApp Business API and support tools like Crisp.
• Capacity to thrive in dynamic, rapidly expanding environments with flexible workflows.