Contact Centre Agent (UAE National)
Al Ain, Abu Dhabi, United Arab Emirates · Full Time
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- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- Diploma
- Resume
- Required to apply
Where you'll work
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Job description
About Liwa University
Established in 1993, Liwa University in Al Ain has been a vital institution in Abu Dhabi's higher education sector, committed to developing skilled professionals for the UAE workforce. The university offers 35 various advanced and undergraduate programs across four colleges: Media and Public Relations, Medical and Health Sciences, Business, and Engineering and Computing, with academic support from the General Education Department.
Role Overview
The Contact Centre Agent will play a crucial role in delivering excellent customer service by handling inbound inquiries, guiding prospective students, and contributing to promoting the university's reputation.
Key Responsibilities
- Respond to inbound calls and assist students with specific information needs.
- Engage customers to generate interest in the university’s academic offerings.
- Deliver exemplary personalized customer service at all times.
- Identify potential candidates using databases, cold calls, lead follow-ups, and direct contact.
- Ensure accurate routing of calls and proper recording of information.
- Support the university’s image by providing professional, effective assistance.
- Communicate clearly and effectively with team members and clients, both verbally and in writing.
- Advise and follow up with students to facilitate their academic progress and help meet university recruitment targets.
Academic Qualifications
- Diploma qualification is mandatory.
- A Bachelor's degree from an accredited institution is preferred.
Knowledge and Skills
- Strong attention to detail and accuracy.
- Excellent interpersonal skills to interact effectively.
- Outstanding communication skills and professional appearance.
- Understanding of customer service principles and consumer practices.
- Fluency in both English and Arabic is essential.
- Ability to collaborate within a multicultural team environment and manage pressure positively under tight deadlines.
Experience Required
Applicants should have 3 to 5 years of relevant experience in a similar role.
Minimum education
Diploma / ITI / Vocational