Contact Centre Agent

About the Role

Launch your career in the dynamic world of online gaming with a company that leverages cutting-edge technology and innovation. As a Contact Centre Agent, you will deliver exceptional customer service by promptly responding to queries with professionalism and courtesy. You'll play a crucial role in developing customer relationships and promoting relevant products and services.

Key Responsibilities

• Manage specific customer accounts to boost interactions and enhance revenue growth.
• Handle incoming and outgoing communications across multiple channels efficiently.
• Utilize Customer Relationship Management (CRM) tools to meet targets and identify opportunities for new business and customer acquisition.
• Accurately record relevant customer information into databases and complete assigned tasks during your shifts.
• Strictly maintain customer confidentiality and handle financial information with integrity.
• Collect client feedback regarding their experience and ensure it's communicated to appropriate stakeholders.
• Perform additional duties assigned by supervisors as needed.

Additional Information

• Applicants may participate in the Talent Management and Talent Development Program as part of the hiring process.
• Shortlisted candidates might be required to undertake an assessment.
• This position demands a high level of trust and honesty due to access to customers' financial details; consequently, credit and criminal background checks will be conducted confidentially.
• Qualification verification checks are also part of the recruitment process.
• If you do not receive communication within two weeks of applying, please consider your application unsuccessful.

Work Environment

This role offers a welcoming environment where you can work, enjoy, and grow professionally.