Concierge Supervisor

Job Overview

As a Concierge Supervisor at The Plaza Doha, LXR Hotels & Resorts under Hilton, you will play a crucial role in managing the concierge desk operations, ensuring delightful and memorable guest experiences through attentive service and team leadership.

Key Responsibilities

• Oversee and guide the concierge team by training, scheduling, and providing continuous support for outstanding service delivery.
• Promptly and courteously address guest inquiries, requests, and issues to ensure satisfaction.
• Offer informed recommendations about dining, transportation, entertainment, tours, and local points of interest.
• Arrange special services such as medical assistance, childcare, and floral deliveries tailored to guest preferences.
• Manage VIP guest services by facilitating smooth registration and delivering personalized high-end experiences.
• Promote hotel amenities and programs through distribution of marketing materials and guest encouragement.
• Monitor and control concierge area expenses including payroll to maintain financial discipline aligned with budget objectives.

Qualifications and Values

You must embody Hilton's core principles: a passion for heartfelt hospitality, integrity, leadership that motivates, teamwork, accountability, and the ability to act decisively with urgency. These values underpin successful performance and a positive workplace culture.

About Hilton

Hilton is a globally recognized hospitality leader with a mission to fill the world with warmth and light through service. Having served over 3 billion guests, the company prides itself on an award-winning workplace culture acknowledged by Great Place to Work and Fortune magazine. Hilton offers world-class brands and invests in employee growth, making it a premier employer for those seeking lasting careers in hospitality.

Join Hilton to advance your career within a supportive environment committed to making every guest experience extraordinary.