Concierge Executive

Position Overview

As a Concierge Executive at St. Regis Hotels & Resorts located in Goa, India, your primary responsibility is to address guest requests for special services such as transportation, reservations, and dry cleaning by making suitable arrangements or directing them to appropriate providers. You will also handle unique or special guest requests and follow up to guarantee guest satisfaction. Furthermore, you will provide guests with comprehensive information about the hotel property, nearby attractions, amenities, and special events.

Key Duties and Responsibilities

• Respond promptly and accurately to all guest calls, messages, requests, inquiries, or complaints.
• Coordinate with relevant departments such as Bell service or Housekeeping to resolve guest concerns effectively.
• Review shift logs and daily memo books regularly and record important information to maintain seamless communication.
• Prioritize and resolve any pending requests from previous shifts.
• Manage inventory for office supplies and place orders as needed.
• Alert Loss Prevention or Security immediately in cases involving guest-reported theft.
• Support management with recruitment, training, scheduling, performance evaluations, counseling, disciplinary actions, motivation, and coaching of staff members.
• Act as a role model and first contact for the Guarantee of Fair Treatment/Open Door Policy.
• Promptly report accidents, injuries, and unsafe conditions to management, and complete all required safety training and certifications.
• Adhere strictly to company policies and procedures, maintain a clean and professional appearance, and ensure confidentiality of proprietary information.
• Welcome all guests warmly and professionally, anticipate their needs, provide assistance including to guests with disabilities, and express genuine appreciation.
• Communicate clearly and courteously with guests and colleagues, including proper telephone etiquette.
• Foster positive working relationships within the team.
• Comply with quality standards and expectations consistently.
• Perform physical duties such as standing, sitting, walking for extended periods, and safely handling items up to 10 pounds.
• Complete any other tasks assigned by supervisors that reasonably fall within your role.

Prerequisites and Preferred Qualifications

• Minimum education: High school diploma or G.E.D. equivalent.
• At least one year of relevant work experience in a similar role.
• A minimum of one year of supervisory experience is preferred.
• No specific licenses or certifications are required.

Additional Information

Job Number: 26137527
Job Category: Rooms & Guest Services Operations
Location: 438 1 34 Mobor, Salcette, Cavelossim, South Goa, Goa 403731, India
Schedule: Full-time
On-site position only

Equal Opportunity Employer Statement

St. Regis Hotels & Resorts is committed to providing equal employment opportunities to all candidates without discrimination based on disability, veteran status, or any other protected classification under applicable laws. The organization values and promotes diversity and inclusion at the workplace, appreciating the unique backgrounds and talents of its associates.