Concierge

About the Employer

Join the distinguished MGallery Hotel Collection at Hotel St Moritz, located in Queenstown, New Zealand's iconic alpine destination. This setting encourages leadership with purpose and care, supporting wellbeing and sustainability while empowering employees to make meaningful contributions and exceed guest expectations.

Role Overview

As a Concierge, you will be a vital part of delivering superior guest experiences. Your duties include assisting with arrivals and departures, managing luggage, and offering personalised local advice and activity planning. Your attentive service and comprehensive local knowledge will ensure guests enjoy a seamless and memorable luxury stay.

Key Responsibilities

• Warmly welcome guests and visitors to make them feel valued from the start.
• Provide exceptional service by anticipating and responding promptly to guest needs and inquiries.
• Support guest arrivals and departures including valet parking, luggage handling, and escorting guests as necessary.
• Manage luggage delivery, storage, and coordination for individuals and groups.
• Organise transportation, dining reservations, tours, and local activities tailored to guest preferences.
• Maintain up-to-date knowledge of hotel amenities and regional attractions to offer informed recommendations.
• Deliver amenities to rooms and prepare VIP guest arrivals.
• Coordinate with local service providers and maintain equipment related to guest services.
• Keep the concierge desk, driveway, car park, luggage carts, ski lockers, and guest equipment orderly and clean.
• Communicate effectively with Front Office and other departments to fulfill guest requests and relay operational information.
• Handle guest vehicle parking with care, following established protocols.
• Record and charge guest accounts correctly for arranged services, ensuring accurate bookings and adherence to billing procedures.
• Report maintenance or equipment issues and suggest improvements to existing systems.
• Deliver personalised, culturally respectful, and professional interactions to exceed guest expectations and encourage feedback.
• Support promotional efforts for hotel packages, special deals, and services.

Candidate Qualifications

• Proven ability to manage time efficiently and handle multiple tasks concurrently.
• Preferred experience working in Front Office roles at luxury five-star properties.
• Exemplary grooming and professional appearance.
• Availability to work varied shifts across a seven-day week, following a 5-days on/2-days off schedule.
• Excellent verbal and written communication skills in English, with strong understanding of high-end guest expectations.
• Self-driven and capable of working independently with a friendly and engaging manner.
• Valid driver’s license and clean police record are required.
• Legal authorization to work in New Zealand.

Additional Information and Benefits

• A guaranteed minimum of 30 working hours per week.
• Competitive remuneration including daily staff meals and allowances for uniform laundry and dry cleaning.
• Discounts on hotel stays, food, beverages, and spa treatments worldwide for employees and their families.
• Recognition programs, rewards, and incentives for outstanding contributions.
• Opportunities for personal growth and international career advancement within the Accor hotel group.
• Referral incentives and a supportive, inclusive workplace culture.
• Core values upheld include passion, excellence, empowerment, proximity, trust, long-term relationships, and customized guest experiences.

Diversity & Inclusion

This employer fosters an inclusive environment promoting diverse recruitment and offers reasonable accommodations during the hiring process if needed.