Concierge Agent (UAE National)

About St. Regis Abu Dhabi

Since its opening, The St. Regis New York has been synonymous with refined elegance and personalised service. The St. Regis Abu Dhabi continues this legacy by combining genuine Arabian hospitality with over a century of bespoke tradition. Situated at Nation Tower in Corniche, the luxury hotel accommodates 283 sophisticated guest rooms including 55 suites, many providing stunning views of the Arabian Gulf and Abu Dhabi city, notably the unique Abu Dhabi Suite, the highest suspended suite globally linking the twin Nation Towers.

As part of Marriott International—the global leader in hospitality—the St. Regis brand offers an extensive network of over 30 premier brands and nearly 9,100 properties worldwide. Our associates, known as "Hosts," are distinguished ambassadors committed to providing guests with exceptional experiences and service. Recognized with the Forbes Travel Guide 5-Star Rating, St. Regis Abu Dhabi is the pinnacle of luxury hospitality in the city.

Position Summary

The Concierge Agent role involves promptly addressing guest requests for specialized services such as transportation, dining reservations, or dry cleaning by arranging directly or liaising with service providers. The agent handles unique guest requests, following up to guarantee satisfaction. Additionally, the role entails sharing detailed information about hotel facilities, local attractions, events, and activities with guests, managing all guest communications including calls and messages, and coordinating with relevant departments to resolve issues.

Monitoring the club lounge for guest comfort, seating, service quality, and safety is essential. The position requires maintaining thorough documentation such as shift logs and memos, reporting any workplace hazards or incidents, and adhering to safety trainings and certifications.

Candidate Expectations

Employees must abide by all company standards including professional appearance and confidentiality policies, welcoming guests warmly, anticipating needs, and providing assistance, especially to guests with disabilities. Communication skills should be clear and polite with proper telephone etiquette. The position promotes teamwork, requiring supportive relationships with colleagues and effective listening to their concerns.

Physically, the role involves standing, sitting, or walking for prolonged periods during shifts, and handling objects up to 10 pounds independently. Additional tasks as assigned by supervisors may be required.

Preferred Qualifications

• High school diploma or equivalent (GED).
• No prior experience or supervisory qualifications necessary.
• No licenses or certifications required.

Additional Information

This non-management role is based on-site at Nation Tower, Corniche, Abu Dhabi. The company is committed to equal employment opportunities and respects diversity, welcoming applicants regardless of disability, veteran status, or other legally protected categories.

Joining St. Regis means becoming part of a global Marriott family, dedicated to fostering growth, belonging, and excellence in service. If you are passionate about luxury hospitality and want to contribute to a world-class team, this opportunity awaits you.