Community Host

About Portico and Role Overview

Portico fosters a unique culture characterized by rewarding dedication, empowering growth, and ensuring work remains engaging and enjoyable. Our diverse team is committed to equal opportunity, enabling everyone to flourish and advance in their careers.

We are recruiting a Community Host to support a prestigious banking client by maintaining a leading visitor experience and outstanding service standards. The Community Host is responsible for managing their designated area, proactively identifying and addressing issues, coordinating meeting room bookings, conducting floor inspections, onboarding new employees, and overseeing health and safety compliance. This dynamic role also includes opportunities to introduce creative and enjoyable activities that enhance the workplace environment, such as charity events and interactive engagements.

Working Hours and Salary

The position requires a 40-hour workweek, with an 8-hour daily shift scheduled between 7am and 6pm from Monday through Friday, including an unpaid 30-minute lunch break. The annual salary is £36,455.

Key Qualifications and Personal Attributes

• A sincere commitment to delivering excellent customer service with an approachable demeanor.
• Creative problem-solving abilities, including questioning and finding effective solutions.
• Strong interpersonal skills, capable of building rapport easily with clients and colleagues at all organizational levels.
• Excellent communication skills, both verbal and written.
• Genuine interest and intuition in understanding people.
• Self-driven with a consistent track record of maintaining high performance standards.
• Exceptional attention to detail and adaptability to diverse client needs, especially under pressure.
• Competence in managing complaints effectively, resolving issues or escalating when necessary.
• Flexibility, proactivity, and a positive attitude toward tasks.
• Organizational skills with the ability to prioritize and multitask proficiently.
• Strategic thinking and innovative problem-solving mindset.

Experience Requirements

• Essential experience working in corporate, hotel, or hospitality settings.
• Proven ability to collaborate efficiently with vendors and third-party suppliers to deliver services.
• Desirable experience in change management processes.
• Highly preferred experience handling audiovisual and conferencing technology.

Additional Benefits

• Generous holiday entitlement.
• Contributory pension scheme.
• Life insurance cover.
• Enhanced annual leave provisions.
• Referral bonus program.
• Employee appreciation voucher scheme.
• 24-hour support helpline offering counseling and information services.
• Access to exclusive discounts and savings at numerous retailers, hotels, and entertainment venues via our benefits platform.
• Comprehensive training and development opportunities through our Training Academy.