Commercial Account Manager

About Yotpo

Yotpo is pioneering a new era of trust and loyalty within the eCommerce sector. We leverage AI-powered Reviews and Loyalty platforms to transform casual visitors into buyers and customers into devoted advocates. Serving over 30,000 global brands through deep integration within the eCommerce environment, Yotpo provides consistent omnichannel experiences that boost conversion rates, enhance customer loyalty, and support sustainable, profitable growth.

Role Overview

As a Commercial Account Manager at Yotpo, you will play a vital role in advancing our growth plans and enterprise presence. You will collaborate with high-profile retail brands, such as Patagonia, Brooklinen, and Steve Madden. Your focus will be to build strong relationships, understand client needs, and foster revenue growth through strategic account management. Your ability to engage multiple organizational layers and apply sound commercial judgment will be key to driving customer retention and expansion.

Responsibilities

• Lead the renewal process and successfully close complex upsell and cross-sell opportunities coming from your own efforts or through collaboration with Customer Success Managers, Partners, Marketing, and other channels.
• Act as a trusted consultant to clients, advising them on business challenges and goals.
• Cultivate and strengthen relationships with key decision-makers, including economic buyers.
• Identify customer pain points and tailor comprehensive product solutions, introducing Yotpo's full product suite to strategic accounts.
• Forecast sales, retention rates, and revenue targets while maintaining high client satisfaction.
• Showcase expertise in various e-commerce verticals, adapting strategies to the unique challenges and prospects within each sector.
• Exceed sales goals by maximizing the benefits of an uncapped commission and incentive plan.

Requirements

• Minimum of 2 years' experience successfully closing deals with consistent top performance.
• Proven track record managing mid-market or enterprise quotas within a SaaS environment.
• Skilled in managing sales cycles of 3 to 6 months, adept at navigating complex organizations and engaging stakeholders from managers to C-level leaders.
• Strong ownership of territory and account management, including strategic planning and effective use of internal resources like SDRs, partners, and marketing teams.
• Ability to thrive in a dynamic, fast-growth environment.
• Preferred experience in digital marketing, entrepreneurial ventures, or expertise in SMS/Email sales is advantageous.

Additional Information

If you do not meet every qualification listed, we still encourage you to apply if you have a passion for learning and an enthusiasm for eCommerce and technology.

Employee Benefits at Yotpo US

• 100% coverage of employee medical premiums and 90% for dependents/family.
• Full coverage of employee dental and vision insurance.
• Comprehensive life and disability insurance plans.
• Flexible Time Off policy, including sick days and paid holidays.
• Stock options equity plans.
• Company-sponsored 401K matching program.
• Pre-tax commuter and healthcare benefits.
• Extensive paid leave options for new parents and Dependent Care FSA.
• Personalized career development, recognition, and rewards.
• Wellness and community involvement initiatives.
• Hybrid working model with office presence required about four days per week.

Compensation

On-Target Earnings (OTE) vary by experience, approximately CAD 150,000 annually.