Collections Executive

Job Overview

Richman Fincap Limited seeks an experienced Collections Executive to manage follow-up communications with customers who are 41 to 180 days past due on their payments. This role focuses on short-term or personal loan collections within a Non-Banking Financial Company (NBFC) or banking environment.

Key Responsibilities

• Conduct daily telephonic follow-ups with overdue clients falling in the 41–180 days past due range.
• Work towards timely recovery of outstanding dues and aim to minimize the number of cases rolling forward.
• Provide accurate and clear guidance regarding repayment options and details to customers.
• Identify and escalate complex or challenging cases to the team leader for further intervention.
• Collaborate with field staff as required to facilitate collection efforts.

Candidate Profile and Skills

• Previous experience in collections related to personal or short-term loans in NBFCs or banks is essential.
• Strong communication skills to engage effectively over phone calls.
• Adept at persuading customers and professionally resolving their queries.
• Familiarity with collection terminology such as Days Past Due (DPD) and understanding of standard collection strategies.
• Organized in updating and maintaining collection records methodically.

Working Schedule

The role requires availability from Monday to Saturday, working hours are from 10:00 AM to 7:00 PM.