Collections Coordinator (Russian Speaker)

Job Summary

We are looking for a Collections Coordinator experienced in real estate development to manage client payment collections, monitor outstanding dues, and ensure payments are collected promptly. This role involves following up with clients through calls, emails, and SMS, addressing payment-related queries, and delivering excellent customer service.

Key Responsibilities

• Initiate payment reminders and follow-ups with clients via phone, email, and SMS for upcoming or overdue payments.
• Maintain an organized schedule to track collections and escalate accounts needing attention.
• Respond to client questions about invoices, payment plans, outstanding balances, and receipts with clear and accurate information.
• Uphold a professional and courteous approach in client interactions to enhance customer satisfaction.
• Keep precise records of payments and follow-up activities, updating internal systems accordingly.
• Generate and distribute collection status reports to management regularly.
• Send official reminders and confirmation emails to clients, issue payment receipts, and keep clients informed on payment processing progress.
• Document all communications related to collections effectively for record-keeping.

Qualifications and Requirements

• Proven experience specifically in collections within the real estate development sector.
• A minimum of 2 to 3 years working in collections or accounts receivable functions.
• Excellent verbal and written communication skills.
• Capable of managing challenging payment discussions and negotiating terms professionally.
• Familiarity with CRM systems, Microsoft Excel, and accounting software appropriate for real estate collections.
• Highly organized with strong attention to detail.