Collections Coordinator

Position Overview

The Collections Coordinator role involves proactive engagement with customers to ensure timely recovery of overdue payments through various communication channels and field interventions.

Key Responsibilities

• Proactively reach out to customers via phone, messaging, and in-person visits to follow up on delayed payments.
• Clarify details related to unpaid dues, repayment timelines, and available payment plans.
• Negotiate payment arrangements aligning with company standards.
• Keep detailed and accurate logs of customer communications, agreements, and transactions.
• Regularly monitor and pursue promised payment schedules and unsettled accounts.
• Undertake field visits as necessary to support recovery efforts.
• Meet assigned monthly collection and recovery goals.
• Report challenging or disputed accounts to higher management promptly.
• Ensure all collection processes adhere strictly to company policies and legal regulations.
• Provide daily and weekly collection updates to the reporting manager.
• Maintain courteous and professional communication throughout customer interactions.