Collections Associate / Senior Associate

About the Role

We are seeking a Collections Associate or Senior Associate for our Global Capability Center located in Pune. The role primarily focuses on managing overdue customer accounts and ensuring timely receipt of payments from clients across the United States, Canada, and Mexico. The individual will also partner closely with the billing team within our Accounts Receivable department to support collections activities.

Key Responsibilities

• Handle and follow up on past-due customer accounts, maintaining a portfolio of such accounts.
• Strive to meet collection targets, effectively manage Days Sales Outstanding (DSO), and reduce bad debt provisions.
• Manage high-profile or national accounts when assigned.
• Execute predefined collection strategies, utilizing email and phone contact with customers.
• Respond promptly and maintain a high standard of customer service in all communications.
• Escalate account issues to branch offices or management as required.
• Reconcile more complex accounts involving a larger volume of invoices.
• Provide individual collection performance metrics and reports.
• Closely monitor accounts receivable aging reports and apply proactive steps to manage overdue payments.
• Track delinquency rates and provide coaching to other collection agents to improve outcomes.
• Collaborate with Customer Operations and Cash Application teams to maintain seamless invoicing and payment processes.
• Manage customer access to invoice portals, submit electronic invoices, and complete necessary onboarding paperwork.

Educational and Professional Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline.
• Between 2 to 7 years of experience in collections focused on B2B, commercial, or corporate accounts.
• Experience within a Global Capability Center, GCC, or shared services environment is preferred.
• Ability to operate independently and make informed decisions in a dynamic, fast-paced setting.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and organizational skills.
• Capable of working both autonomously and collaboratively within a team framework, displaying strong interpersonal skills.

Additional Information

• Shift Timing: 06:30 PM to 03:30 AM IST
• Work Location: Onsite with provided cab facility for daily commute (To & Fro)
• Working Days: Monday to Friday