Collection/Recovery Telecaller
G. D. M Management Services Private Limited
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 27,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- 12th
- Eligibility
- Fresher and experienced candidates, with minimum education of 12th grade.
- Resume
- Required to apply
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Job description
Job Overview
The position involves reaching out to customers via phone calls to notify them about overdue payments and account statuses. Responsibilities include negotiating payment settlements within specified guidelines, updating customer records, and following up on arranged payment plans. Handling customer inquiries and disputes related to payments is also essential. The role demands a target-focused mindset.
Key Responsibilities
- Initiate outbound calls to customers regarding overdue accounts.
- Negotiate payment settlements conforming to company policies.
- Maintain and update accurate customer and payment information in systems.
- Continuously follow up on agreed payment schedules.
- Resolve customer issues and disputes pertaining to payments.
- Work towards achieving set targets.
Required Skills
- Effective communication skills.
- Ability to negotiate and persuade.
- Strong time management capabilities.
- Problem-solving aptitude.
- Ability to handle pressure in a work environment.
Eligibility & Compensation
- Open to freshers and experienced candidates (both DRA and Non-DRA).
- Minimum educational qualification: 12th grade or higher.
- Salary range: INR 15,000 to 25,000 per month, negotiable based on prior remuneration.
- Additional lucrative incentives available upon achieving targets.
Minimum education
Higher Secondary (Class 12)