Collection Officer

Job Overview

The Collection Officer will be responsible for managing and tracking outstanding payments, ensuring prompt collection of dues, maintaining precise records, and assisting in the company’s financial cash flow objectives.

Key Responsibilities

• Proactively follow up with clients regarding unpaid invoices and overdue amounts.
• Use multiple communication channels such as phone and email to arrange payment collection.
• Keep the accounts receivable records current and monitor collection statuses.
• Analyze customer accounts, including invoices, payments, and balances.
• Negotiate payment plans and monitor adherence to agreed schedules.
• Collaborate with Finance, Sales, and other departments to resolve billing and payment discrepancies.
• Generate routine collection reports and deliver updates on overdue accounts.
• Escalate issues related to long outstanding or high-risk accounts to senior management.
• Maintain thorough documentation of collection activities and customer interactions.
• Ensure all collection activities comply with established company credit policies.
• Assist with customer account reconciliations and identify any discrepancies.
• Contribute towards achieving monthly targets for collections and recovery.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or similar disciplines.
• Between 2 to 4 years’ practical experience in collections, accounts receivable, credit control, or closely related roles.
• Solid understanding of accounts receivable and collection procedures.
• Fluent in both English and Arabic languages.
• Proficient in Microsoft Office applications, with emphasis on Excel.
• Experience with ERP or accounting software systems is advantageous.

Key Skills

• Excellent communication and negotiation capabilities.
• Customer engagement and relationship management expertise.
• Strong analytical and problem-solving abilities.
• Detail-oriented with high accuracy standards.
• Ability to manage difficult customer interactions professionally.
• Effective time management skills and ability to meet targets.
• Capability to perform well under pressure.