- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Charter is expanding its team by hiring Debt Collection Executives, including freshers, to support its renowned debt management services provided to clients across Australia, New Zealand, and India. The company has established a strong reputation by consistently delivering excellent service to prominent global banks and telecom operators.
Key Responsibilities
- Handle incoming and outgoing calls promptly and efficiently.
- Assess and understand customer needs, clarify relevant information, investigate issues, and offer solutions or alternatives.
- Recognize and escalate urgent matters appropriately, documenting all interactions and transactions in the company database.
- Participate regularly in client briefings, meetings, and training sessions.
Required Skills and Qualifications
- Capability to manage multiple tasks simultaneously, prioritize duties, and work effectively.
- Proficient communication skills in English, including listening, negotiation, and customer engagement.
- Basic computer literacy and readiness to work in shift-based schedules.
Preferred Skills
- Decision-making abilities and experience in managing a team are advantageous.
Additional Information
Location: Kochi (Cochin), Kerala, India
Salary: Open for negotiation
About Charter
Established in 1986, Charter is an entirely Australian-owned enterprise offering comprehensive collection solutions to banks, telecommunications companies, major corporations, SMEs, utility providers, government bodies, and councils. With over 35 years of industry experience, Charter maintains a commitment to quality service delivery.