- Experience
- 1–2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Carousell Group
Carousell Group is a foremost multi-category platform facilitating secondhand commerce across Greater Southeast Asia, aiming to prioritize secondhand goods as the preferred option. Since its inception in Singapore in August 2012, the company operates in seven markets under various brands including Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH, and Revo Financial, engaging tens of millions monthly users. The group is supported by notable investors such as Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners.
Our team is composed of dedicated individuals who collaborate to solve impactful challenges, fostering a culture rooted in HEART values: Humility, Empathy, Accountability, Relentless resourcefulness, and Teamwork.
About Revo Financial
Founded in 2018, Revo Financial offers innovative financial products tailored to automotive needs for businesses and individuals. Utilizing technology-driven automated processes, it ensures efficiency and seamless customer experience and strives to be the next leader in automotive financial services.
Job Description
- Handle an assigned collection portfolio of overdue motor hire purchase accounts across different stages of delinquency.
- Communicate with customers through calls and messages to facilitate recovery of pending payments.
- Negotiate repayment arrangements, restructurings, and settlements within granted limits and ensure compliance with agreed terms.
- Liaise with repossession agents, external debt collectors, and legal firms for escalated cases including voluntary vehicle surrender and recovery of shortfall post vehicle sale.
- Keep precise and updated records of collection efforts, payment plans, and account statuses in the management system.
- Maintain meticulous records of payments and all customer interactions.
- Perform other related duties as assigned.
Qualifications
- 1 to 2 years experience in collections or debt recovery, ideally within motor hire purchase financing.
- Excellent negotiation skills and ability to stay composed during challenging conversations.
- Detail-oriented in record-keeping and diligent in follow-ups.
- Proficient with intermediate Excel functions.
- Capable of working independently while collaborating effectively across departments and stakeholders.
Additional Information
By submitting an application, candidates agree to the company's Personal Data Privacy policies in accordance with PDPA regulations. Interested individuals may review the Candidates Personal Data Privacy Statement for further information.