Cluster Groups & Events Sales Executive

Position Summary

As a Cluster Groups & Events Sales Executive at Four Points by Sheraton Sheikh Zayed Road, you will engage with guests and potential clients effectively to resolve inquiries, promote sales, and maximize revenue while fostering guest loyalty to the Marriott brand. Your responsibilities include managing reservation requests, processing Marriott Rewards points, and providing gift incentives to guests in appreciation of their patronage. You are expected to uphold the brand's image both internally and externally through professional communication and service delivery.

Key Responsibilities

• Address guest calls, requests, and problems by liaising with relevant departments such as Sales and Data Administration.
• Implement sales strategies including upselling to enhance revenue while preserving customer loyalty.
• Manage reservations accurately, handling changes and cancellations via phone, fax, or mail.
• Record and update Marriott Rewards information during guest interactions.
• Support Sales & Marketing through general administrative duties including filing, emailing, typing, and faxing.
• Assist management in training and motivating staff while serving as a role model for company standards.
• Maintain confidentiality of sensitive information and safeguard company assets.
• Greet and acknowledge guests per company protocol, anticipate and fulfill service needs, and express genuine appreciation.
• Communicate clearly and professionally in verbal and written forms, practice appropriate telephone etiquette.
• Develop and support teamwork by establishing positive working relationships and responding to employee concerns.
• Monitor team performance to ensure compliance with quality standards.
• Handle physical tasks such as moving objects weighing up to 10 pounds without assistance.
• Perform additional reasonable duties as assigned by supervisors.

Preferred Qualifications

• High school diploma or GED equivalent is required.
• A minimum of two years' relevant work experience is necessary.
• No supervisory experience is required for this role.
• No specific license or certification is required.

Additional Information

We are committed to equal opportunity employment and welcome applicants from diverse backgrounds, ensuring fair treatment regardless of disability, veteran status, or other legally protected characteristics. Four Points by Sheraton offers a supportive, inclusive environment where you can develop professionally and personally while contributing to a global brand known for blending classic hospitality with contemporary touches. Join us to work in a friendly, uncomplicated environment that prioritizes guest comfort and approachable service.