Cloud Infrastructure Lead / IT Service Delivery Manager

Position Summary

We are looking to appoint a skilled Cloud Infrastructure Lead / IT Service Delivery Manager responsible for managing cloud platforms and IT operations to maintain system reliability, security, and optimal functionality. This role encompasses leading infrastructure enhancements, boosting service delivery effectiveness, and aligning IT functions with organizational goals.

Primary Duties

• Administer cloud environments, servers, network infrastructure, and IT systems to guarantee performance and continual availability.
• Supervise IT service delivery processes, handle incident responses and resolve problems within established service level agreements.
• Drive the deployment of cloud infrastructure strategies, upgrades, and operational improvements.
• Ensure robust data protection, implement backup and recovery solutions, and maintain disaster recovery and business continuity plans.
• Continuously monitor system health, identify potential technical vulnerabilities, and apply proactive mitigation techniques.
• Lead IT teams and liaise with vendors and service providers to uphold and enhance service standards.
• Oversee IT budgeting, allocate resources efficiently, and manage infrastructure projects aimed at improving operational workflows.

Candidate Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a closely related discipline.
• Proven experience in cloud infrastructure, IT operations, or managing IT service delivery.
• Strong familiarity with cloud service platforms such as AWS, Microsoft Azure, or Google Cloud.
• Solid understanding of networking concepts, cybersecurity principles, system administration, and IT service management methodologies.
• Knowledge of ITIL frameworks, expertise in incident management, and experience with SLA compliance monitoring.
• Exceptional leadership qualities along with strong communication, analytical, and problem-solving capabilities.
• Possession of relevant certifications in cloud technologies or IT service management will be beneficial.