Client Success Partner

About the Role

As a Client Success Partner within the HT Team, you will act as a trusted consultant to senior and C-level executives at leading technology enterprises throughout Southeast Asia and Greater China. This client-facing position involves utilizing your product management knowledge to demonstrate how Gartner's insights and resources can assist clients during each phase of their product lifecycle. Your primary duty is to comprehend the unique value drivers for each client and consistently surpass these expectations throughout the engagement. By engaging clients proactively at a strategic level, you will craft and implement future-focused engagement strategies, aligning Gartner’s top capabilities with clients’ critical priorities. You will function as the principal intermediary between Gartner and client teams, ensuring smooth support for strategic projects and collaborating with internal service teams to resolve complex issues and enhance client value.

Key Responsibilities

• Engage with Senior and C-Level clients from technology firms in Southeast Asia and Greater China in a client service capacity, identifying ways to enhance client roles and experiences.
• Apply product management expertise to connect Gartner’s offerings to client needs across their product lifecycle.
• Identify and monitor how clients measure success to ensure consistent over-delivery throughout contract duration.
• Maintain ongoing client partnerships by understanding clients' critical priorities and mapping them to Gartner’s resources, prioritizing immediate needs.
• Provide strategic-level proactive client engagement, managing forward-looking engagement plans using Gartner’s deliverables and products.
• Serve as liaison between Gartner and all client team members to facilitate seamless support of strategic initiatives.
• Collaborate with other service delivery teams to manage challenging situations to ensure meaningful client impact.

Required Qualifications and Skills

• Between 2 to 5 years of professional experience in account management, business analytics, or product management roles.
• Experience with remote client interactions and telephone communications is advantageous.
• Strong abilities in communication, collaboration, prioritization, critical thinking, and influencing stakeholders.
• Fluency in both English and Mandarin, with excellent verbal and written communication skills, is essential for managing clients across Southeast Asia and Greater China.
• A demonstrated track record of professional excellence.
• Preferably holds a Bachelor’s degree.

Additional Information

Applicants should acknowledge they have reviewed Gartner’s data protection notices and consent letters applicable to recruitment, understanding that their personal data will be collected and transferred beyond mainland China.

Gartner is a global company committed to diversity, equality, and inclusion, providing equal employment opportunities to all qualified applicants and offering accommodations for disabilities.

About Gartner

Founded in 1979, Gartner supports over 13,000 client enterprises worldwide with objective business and technology insights. With a workforce of 20,000 associates globally, Gartner promotes a culture of high expectations and substantial impact, offering expansive growth opportunities and inclusive work environments. The company stands as a leading authority on artificial intelligence, providing clients with guidance through their AI journeys.

Work Model and Benefits

Gartner offers a hybrid work environment allowing flexibility for virtual work balanced with in-person collaboration. The organization provides competitive compensation, top-tier benefits, and rewards exceptional performers.