- Experience
- 1–4 yrs
- Salary
- INR 500,000 – INR 700,000 / year
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Superfly Productions
Superfly Productions is an established film, video, animation, and production company based in New Delhi operating for over ten years. We collaborate with major Indian and international organizations to deliver corporate films, industrial and automation videos, digital content, events and audiovisual productions, animation, virtual reality, and branded content. Our clientele includes recognized brands such as Coca-Cola, Samsung, Honda, Honeywell, Hilti, TCS, GreyOrange, BBC, and Discovery.
Role Summary
We are seeking a confident and commercially insightful Client Servicing Executive focused on inbound sales, who will often be the initial point of contact for prospective clients. This role is not telecalling or back-office sales coordination; rather, it involves making a compelling first impression, understanding client needs, qualifying opportunities, managing the sales process, and ensuring effective follow-up so no potential lead is lost.
Key Responsibilities
- Respond promptly to inbound enquiries coming from various channels including the company website, Google Ads, email, LinkedIn, and telephone.
- Engage confidently with corporate clients to comprehend their objectives and requirements.
- Asses and qualify enquiries based on company details, project needs, budget, timelines, decision-makers, and scope.
- Identify promising leads and arrange discovery calls with senior sales personnel such as the Business Development Manager or founder.
- Conduct insightful questioning rather than sending generic promotional content.
- Maintain accurate and up-to-date lead and opportunity data within Zoho CRM.
- Monitor follow-up tasks, proposal statuses, and client communications diligently.
- Coordinate the delivery of credentials, case studies, showreels, proposals, and quotations efficiently.
- Follow up with prospects regarding project briefs, budgets, approvals, and meeting scheduling.
- Conduct research on potential companies and relevant stakeholders for outbound sales activities.
- Assist in maintaining prospect databases and preparing sales reports.
- Revive engagement with dormant leads when appropriate.
- Collaborate closely with Business Development, Digital Marketing, and Production teams to streamline processes.
Candidate Profile
The ideal candidate will possess 1 to 4 years of experience in client servicing, customer experience, sales coordination, inside sales, business development support, agency client servicing, premium hospitality roles, or within events, advertising, or digital agencies.
Essential attributes include:
- Excellent spoken English and comfortable communication in Hindi.
- Confidence in engaging with senior corporate clients.
- A warm, professional, and calm phone presence.
- Curiosity and the ability to ask meaningful questions.
- Strong commercial awareness.
- High level of organization and multitasking ability.
- Persistence in follow-ups without being intrusive.
- Comfort with CRM tools, spreadsheets, and basic sales applications.
Experience with CRMs like Zoho, HubSpot, or Salesforce is advantageous but not essential. Prior video production experience is not required.
Who Will Excel
This position suits someone who enjoys engaging with a variety of professionals from marketing to procurement and executive leadership, has sharp communication skills, and quickly understands client needs.
Unsuitable Candidates
The role may not fit those uncomfortable with cold-calling, who prefer only digital communications like WhatsApp or email, who view client servicing solely as message forwarding, dislike structured follow-up or CRM discipline, or favor purely administrative functions.
Performance Metrics
- Promptness in responding to inbound queries.
- Accuracy and quality in qualifying leads.
- Number of qualified meetings arranged.
- Completeness and accuracy of CRM data.
- Adherence to follow-up protocols.
- Effectiveness in converting leads to meetings.
- Contribution to progressing sales opportunities.
- Overall excellence of the client experience delivered.
Compensation & Work Details
The offered salary ranges from ₹500000 to ₹700000 per year, dependent on experience, complemented by a modest performance-based incentive. This is a full-time, on-site role based in New Delhi.
Selection Process
Shortlisted candidates may be required to provide a 60 to 90-second voice introduction and participate in a brief simulated client call as part of the hiring evaluation.