Client Services Officer

About the Role

We are searching for a proactive and results-oriented Client Services Officer to join our dedicated team at APM in Cannington, Western Australia. In this role, you will be responsible for engaging directly with clients through telephony and CRM platforms to organize their assessments, address general inquiries, de-escalate challenging interactions, and ensure an outstanding customer experience. This position suits individuals who enjoy collaborative work, can rapidly adapt to change, and are dedicated to ongoing learning.

Key Responsibilities

• Consistently and precisely handle detailed client information, ensuring no details are overlooked.
• Schedule client assessments promptly and efficiently.
• Cooperate effectively with colleagues to meet collective objectives, even beyond assigned duties.
• Understand client needs deeply and offer solutions that combine empathy with organizational goals.
• Quickly assimilate new information and apply it proficiently in daily tasks.
• Maintain composure and functionality amidst evolving environments, whether due to new systems, procedures, or team changes.
• Actively pursue and exceed performance targets, keeping organizational goals in focus.
• Demonstrate excellent interpersonal skills, authentic empathy, and teamwork in every customer interaction.

Candidate Profile and Essential Qualifications

• Experience successfully de-escalating tense or complex customer scenarios with professionalism and empathy.
• Familiarity and confidence in navigating multiple CRM and customer database systems simultaneously.
• Background working within dynamic call centers or fast-paced retail settings.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to collaborate effectively across multiple sites and teams.
• Track record of achieving KPIs and meeting performance goals.

Preferred Skills

• Knowledge of scheduling tools and workforce management practices.
• Experience with NDIA and My Aged Care systems.
• Understanding of corporate Codes of Conduct and ethical standards.

Employee Benefits

• Balanced work-life schedule with no weekend shifts.
• Option to purchase additional leave.
• Discounts on health insurance plans.
• Access to car leasing schemes.
• Paid parental leave.
• Recognition programs for long service.
• Opportunities to gain exposure to various APM Group Health brands for professional development and career advancement.

Why Work With Us?

• Join a supportive and inclusive workplace that prioritizes personal growth.
• Engage in meaningful work where your empathy and detail orientation create impactful customer experiences.
• Benefit from ongoing training and development programs.
• Contribute to a mission-driven organization committed to putting people first.

Additional Information

Applicants will need to complete a brief assessment that reflects core responsibilities of this role as part of the application process. We strongly encourage Aboriginal or Torres Strait Islander individuals and persons with disabilities to apply. Employment is conditional upon successful completion of all mandatory pre-employment checks, including background verification as dictated by laws and APM policy.