- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Diploma or Degree
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Within a luxury brand context, providing exceptional client service is critical to fostering client loyalty. As a Client Services Advisor, you will engage customers personally and efficiently, utilizing available resources alongside strong empathy and communication skills to meet their needs. This role focuses on achieving and surpassing key performance indicators such as sales targets.
Positioned in the Client Services team at the Singapore office located on the East side, you will primarily handle inbound and outbound communications while delivering tailored solutions to clients.
Responsibilities
- Deliver exceptional service via inbound and outbound phone calls, emails, social media interactions, and chat messages.
- Engage with clients to understand their unique requirements and offer personalized product recommendations.
- Respond to general and account-specific client inquiries providing clear and precise information.
- Utilize available tools and resources to foresee client needs and ensure first-contact resolution.
- Consistently meet or exceed performance objectives including client satisfaction, sales, productivity, and adherence to compliance standards.
Candidate Profile
- Possess a Diploma or Degree in relevant fields.
- Experience in client servicing or call center settings is required.
- Proficient in English; knowledge of an additional language is beneficial.
- Personable with strong curiosity and self-initiative.
- Excellent interpersonal abilities and conflict resolution skills.
- Capable of managing multiple tasks and maintaining composure under high-pressure situations, especially during peak periods.
Additional Information
Reference: LVM33709
Minimum education
Diploma / ITI / Vocational