Client Service Executive

Role Overview

We seek a diligent and proactive professional to oversee daily operational activities, client onboarding, portfolio reporting, and service delivery in a growing wealth management firm focused on High-Net-Worth Individuals (HNIs) and families. This role serves as a pivotal link among clients, relationship managers, internal wealth desks, and external partners such as AMCs, custodians, and registrars.

Key Responsibilities

• Manage comprehensive client onboarding including KYC processes, account documentation, and setting up profiles for new individual and corporate clients covering equities, mutual funds, PMS, AIFs, and fixed income products.
• Coordinate the prompt execution of transactional activities such as buy/sell orders, subscriptions, redemptions, and portfolio transfers, liaising with registrars, transfer agents, stock exchanges, and product providers.
• Produce precise portfolio valuation statements, capital gains reports, and transaction records for clients and internal use, while performing regular reconciliation of cash and holdings statements.
• Act as the main contact for resolving operational post-investment queries, managing dividend and interest payouts tracking, and overseeing corporate actions.
• Ensure all transactions and documentation conform to SEBI, AMFI regulations, and internal compliance standards, maintaining organized, audit-ready records.
• Collaborate effectively with external custodians, banks, and technology platform partners to address and resolve operational challenges.

Candidate Profile

• Educational qualifications include a graduate degree in any field; an MBA in Finance or certifications like NISM Series V-A, Mutual Fund Distributor qualifications, or Wealth Management modules are preferred.
• Experience ranging from 3 to 8 years in operations or client servicing within Wealth Management, Private Banking, AMCs, brokerage firms, or fintech wealth platforms.
• Strong insight into mutual funds, PMS, AIFs, bonds, and equity asset classes.
• Proficiency with MS Excel including advanced functions like VLOOKUP and Pivot Tables, alongside familiarity with CRM and back-office software for wealth management.
• Excellent communication abilities, meticulous attention to detail, solid problem-solving skills, and capacity to perform effectively under pressure with stringent deadlines.

Compensation & Culture

• Competitive salary aligned with industry standards.
• Engaging work environment characterized by collaboration, meritocracy, and dynamic professional growth.
• Ample opportunities for rapid career advancement and internal promotion.