Client Relationship Manager
Noida, Uttar Pradesh, India (Hybrid) · Full Time
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- Experience
- 13 yrs
- Salary
- INR 275,000 – INR 500,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- Hybrid
- Eligibility
- Only female candidates with strong communication skills and comfort working US/night shifts are eligible to apply. Candidates interested in long-term client relationship roles and direct client engagement are preferred.
- Resume
- Required to apply
Where you'll work
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Job description
About eAssistant Virtual Services
Founded in 2019 and headquartered in Orange County, California, with operations in Noida, India, eAssistant Virtual Services is a technology-driven virtual assistant outsourcing firm. It serves clients primarily in the USA, Canada, and Costa Rica, specializing in supporting small businesses and real estate professionals by managing administrative, marketing, and operational tasks to help focus on core activities.
Job Overview
The company seeks a dedicated Client Relationship Manager for a full-time role based in Noida or remote, working the US-night shift. The position requires approximately 13 years of experience and involves managing client interactions, maintaining databases, handling CRM systems, and fulfilling day-to-day client needs.
Key Responsibilities
- Oversee daily communications and relationships with clients as the primary contact point.
- Professionally manage client interactions promptly and maintain long-term relationships.
- Update and manage client information within databases and CRM software.
- Coordinate with internal teams to ensure completion and quality of client deliverables on schedule.
- Regularly follow up on pending tasks with clients and team members.
- Maintain detailed client records and documentation.
- Monitor client requests for timely issue resolution and escalate concerns when necessary.
- Assist with onboarding new clients and manage ongoing accounts.
- Prepare basic reports and client-related documents as needed.
- Ensure confidentiality and professionalism in handling client and business information.
- Manage multiple client accounts efficiently within a dynamic environment.
Required Qualifications and Skills
- Excellent written and verbal communication capabilities.
- Strong interpersonal skills and client relationship management expertise.
- Experience with CRM systems and database management.
- Highly organized with good time management and multitasking abilities.
- Strong follow-up skills and ability to coordinate effectively with teams.
- Proficiency in MS Office and Google Workspace applications.
- Quick learner of new CRM and business management software.
- Attention to detail and a problem-solving approach.
- Self-motivated, responsible, and capable of working independently or collaboratively.
- Professional demeanor with ownership of tasks and responsibilities.
Preferred Qualifications
- Prior experience in client relationship management, customer success, account management, virtual assistance, or real estate support.
- Familiarity with international or US-based clients.
- Experience with CRM platforms and database systems is advantageous.
- Background in real estate or virtual assistant outsourcing sectors is a plus.
Candidate Attributes
- Reliable and diligent work ethic.
- Professional and assured communication style.
- Meticulous and well-organized.
- Comfortable working US-night shifts.
- Responsive and proactive in relationship management and follow-ups.
- Committed to long-term, stable employment.
Additional Information
- Only female candidates are encouraged to apply.
- The role demands working night shifts aligned to US time zones.
About eAssistant's Work Culture
The company values a supportive remote environment with over 200 employees worldwide and offers competitive compensation along with a positive workplace atmosphere.