Client Relationship Manager

About the Role

We seek a dynamic and customer-centric Client Relationship Manager based in Kolkata, West Bengal, dedicated to cultivating and maintaining strong client connections, addressing their needs, and fostering business expansion through superior service and consistent engagement.

Primary Responsibilities

• Develop and sustain robust relationships with current and potential clients.
• Assess client needs to offer appropriate solutions.
• Address client inquiries, requests, and service issues promptly.
• Drive business growth by leveraging client referrals, consistent follow-ups, and effective relationship management.
• Maintain frequent communication with clients via calls, meetings, and other mediums.
• Meet assigned sales and business development objectives.
• Collaborate with internal departments to guarantee smooth and timely customer services.
• Keep accurate client documentation and follow-up records.
• Spot opportunities for cross-selling and up-selling products or services.
• Ensure client satisfaction and retention at high levels.

Candidate Profile

• Graduation in any discipline is preferred.
• Age bracket between 22 to 40 years.
• Good communication and interpersonal abilities.
• Basic computer proficiency.
• Open to freshers as well as candidates with prior experience.
• Preference for candidates with backgrounds in sales, banking, insurance, financial services, or client relationship roles.

Compensation and Benefits

• Fixed salary plus attractive performance-based incentives.
• Provident Fund and Employee State Insurance Corporation benefits.
• Opportunities for advancement based on performance.
• Training programs and development support.
• Career progression possibilities within the company.

Working Schedule

The workweek runs Monday through Friday from 10:30 AM to 6:00 PM.

Key Skills

Excellent communication, customer interaction, relationship building, sales expertise, diligent follow-up, teamwork, and expertise in business development.