Client Relationship Manager

Role Overview

A Client Relationship Manager at Cognizant is responsible for nurturing and expanding the company's existing client relationships to ensure ongoing business while discovering new revenue opportunities. This position handles a diverse portfolio involving key Public Sector and Banking clients, including established and strategically valuable new accounts. The role is focused on cultivating accounts and successfully capturing growth from new logos.

Key Responsibilities

• Develop and maintain robust relationships with clients by engaging key decision-makers and influencers within their organizations.
• Consistently uphold and demonstrate Cognizant's core values during all client interactions to guarantee satisfaction and service excellence.
• Collaborate with the Markets Team and report directly to the portfolio Client Partner.
• Coordinate cross-functional teams internally to deliver thought leadership and tailor client solutions.
• Engage regularly with top-level executives and business subject matter experts, ensuring comprehensive awareness of Cognizant’s full range of solutions and services.
• Promote Cognizant as the preferred partner by building strong client bonds and uncovering further engagement opportunities.
• Attain targets related to revenue, profit margins, and Total Contract Value (TCV), while managing client P&L effectively.
• Provide accurate forecasting and maintain an up-to-date sales pipeline.
• Lead client discussions to carefully define requirements with a consultative approach and comprehend desired outcomes.
• Maintain and update account pursuit plans ensuring delivery on time and within budget while striving for improved quality and profitability.
• Coordinate with diverse Cognizant teams to ensure client satisfaction and swift resolution of queries.
• Ensure service delivery meets contractual, legal, and organizational standards.
• Lead contract renewal discussions and negotiations to maximize profitability.
• Drive the sales strategy in collaboration with pre-sales and technical teams, crafting persuasive propositions.
• Identify additional sales opportunities aligned with Cognizant’s capabilities and actively promote new products and services.

Candidate Profile

• Possess 8 to 10 years of experience managing enterprise client portfolios.
• Demonstrated history in selling consulting and professional services.
• Experience in technical and delivery aspects within Infrastructure, Cloud Migration, Digital Transformation, Data, or AI domains.
• Proven success in closing high-value deals ranging from NZD 2 million to 10 million and above.
• Consistently exceeded quarterly and annual sales quotas using consultative solution-selling methodologies.
• Bachelor’s degree is preferred but not mandatory if equivalent experience is present.
• Previous experience within large global or international organizations is advantageous.

Why Join Us

• Gain broad exposure to leading industry trends, product and functional best practices, and collaborate with world-class teams supporting your sales efforts.
• Work under a supportive management environment that recognizes innovation and success.
• Join an innovative, market-leading division that offers potential for long-term career development.
• Experience a collaborative, success-driven culture with opportunities to learn from a diverse and knowledgeable team.
• Access significant opportunities for career advancement locally and internationally, building a genuine career path.