Client Relationship Manager

About PharmaBridge

PharmaBridge delivers business-to-business pharmaceutical data intelligence and accounting services tailored for over-the-counter medicine vendors and pharmacies in Ghana. Our platform assists operators in digitizing their sales records, gaining clarity on their financial data, and accessing essential documentation such as restocking reports and loan application proofs.

Clients provide sales data in formats familiar to them—paper, Excel files, voice notes, WhatsApp photos—and our team transforms these inputs into structured financial reports and actionable insights.

Role Overview

We are expanding our team of Client Relationship Managers (CRMs) to handle multiple client portfolios across various regions. In this key role, you will be the main liaison for a group of OTC medicine sellers and pharmacies, focused on onboarding new clients, nurturing daily communication, ensuring the steady flow of sales data, and addressing client inquiries.

This position emphasizes relationship-building, akin to a bank relationship manager but specifically servicing pharmaceutical retailers who require dependable support managing their business data.

Key Responsibilities

• Recruit and onboard new pharmacy and OTC operator clients onto PharmaBridge’s platform.
• Act as the central daily contact with your client portfolio through WhatsApp and telephone communications.
• Gather and forward sales data—photos, spreadsheets, voice recordings—to the data processing team reliably.
• Maintain follow-up routines to guarantee consistent and punctual data submissions from clients.
• Clarify financial reports and insights for clients in ways that support their business decision-making.
• Spot opportunities to assist clients in leveraging their data, including help with inventory replenishment and financial documentation for loans.
• Develop and maintain trust and enduring relationships with clients within your designated area.
• Communicate client feedback, concerns, and outreach status to the internal PharmaBridge team.

Candidate Requirements

• Excellent interpersonal and communication skills with confidence in engaging small business owners.
• Proficiency using WhatsApp and basic digital tools to manage daily client interactions.
• Self-driven and well-organized, capable of independently managing a client portfolio.
• Residency in Ghana with the capacity to work within your local client area.
• Previous experience in sales, customer service, account management, or field relationship roles is advantageous.
• Familiarity with the pharmaceutical or OTC retail sector is beneficial but not mandatory.
• Fluent English communication skills; command of local languages in your operational region is highly valuable.

Benefits and Opportunities

• Direct involvement in a fast-evolving startup from its early phases.
• Comprehensive training and onboarding provided before client engagement.
• Continuous support from the PharmaBridge team throughout your assignment.
• Potential for career advancement as PharmaBridge broadens its footprint nationally.