Client and Delivery Manager - Major Engagements

Overview

Do you quickly earn a client's trust, even without prior introduction, handling commitments made by others? Whether you are a Research Director, Client Service Director, Client Director, Engagement Manager or Delivery Lead, if you excel in such a role, this opportunity at Datamine awaits you.

With more than three decades in data, analytics, and AI, Datamine is expanding as organizations across Australia and New Zealand increasingly embrace AI and data-driven strategies. We need a Client & Delivery Manager to join our Client Services team in Auckland to ensure smooth project and solution executions.

Role Description

Once an engagement is secured, it falls under your responsibility—to maintain scope, uphold margins, and keep client trust intact. Success in the initial engagement leads to further opportunities. You act as the bridge between clients’ vague desires and the realities faced by technical teams, making definitive decisions that satisfy both parties while transforming technical results into persuasive narratives for clients.

You will foster client trust under delivery pressures, manage client-delivery team disagreements proactively, discuss financial aspects confidently, and sustain advisory relationships by engaging deeply with senior client stakeholders to identify needs and propose future work. This position doesn't involve presales, routine retainer work, product delivery, or people management.

Typical Duties

• Receiving handovers from Sales and validating promises against actual capabilities before clients learn otherwise.
• Defining clear deliverables, acceptance criteria, and delivery plans upfront.
• Leading multi-workstream projects from initiation to completion, ensuring quality, timelines, and profitability.
• Addressing necessary scope or margin adjustments with frank commercial discussions.
• Coordinating briefing sessions for technical teams and trusting their execution.
• Identifying data issues before client presentation.
• Engaging with senior stakeholders to shape additional work opportunities.
• Cultivating long-term client relationships through repeat engagements.
• Maintaining project management systems and reporting progress to internal teams.

Candidate Profile

• 8 to 15 years of commercial experience, with significant responsibility for full delivery of client engagements.
• Strong numerical aptitude to detect inconsistencies in unfamiliar models.
• Confidence in managing commercial elements such as pricing and scope negotiation, especially at project outset.
• Resilience in handling disagreements professionally.
• Proactive problem-solving attitude toward obstacles.
• Able to establish immediate usefulness in new client environments.
• Exceptional live communication and interpersonal skills.

Benefits

• Competitive remuneration matching your experience.
• Opportunity to make a significant impact within a growing organization.
• Chance to collaborate and learn from industry experts.
• A values-centered workplace prioritizing accountability over hierarchy.
• A supportive setting offering genuine ownership and appreciation.
• Work with a culturally diverse and talented team.
• An inclusive culture encouraging authenticity and professional growth.
• Recognition celebrations and commitment to continual improvement.
• Employee Assistance Program for wellbeing support.
• Subsidized healthcare insurance.
• Complimentary lunch and coffee provided onsite.

Additional Information

Datamine supports applicants regardless of their background and advises prompt application submission due to possible early closure of the selection process.