Client Advisor & Sales Support

About the Role

Join Bulgari Middle East, a prestigious Roman high jeweler renowned since 1884 for its extraordinary gemstone combinations and contemporary luxury designs inspired by Roman heritage. We are seeking a Client Advisor & Sales Support professional dedicated to delivering an exceptional and inspiring shopping experience while supporting boutique operations.

Key Responsibilities

• Greet and assist all visitors to the store, including browsers, buyers, and clients seeking after-sales support or lodging complaints, ensuring an outstanding service quality.
• Understand client needs carefully and offer personalized advice to introduce them to the unique Bulgari brand experience.
• Build and nurture relationships with current clients and attract new patrons to the brand.
• Manage the full sales process from welcoming clients to packaging, applying effective selling techniques to provide a distinctive shopping encounter.
• Support the achievement of store sales and service KPIs through focused efforts.
• Maintain client records using dedicated systems for future contacts, tailored CRM actions, and client development.
• Execute personalized one-to-one CRM communications and activities.
• Adhere strictly to all sales-related procedures and guidelines.
• Ensure the boutique’s front areas are spotless, and products are displayed according to visual merchandising standards.
• Handle all front-office after-sales service tasks such as receiving repair items, conducting initial interviews, logging data in SAP, and acting as the proactive customer liaison for processes like estimate approvals, lead-time updates, returns, and invoicing, constantly aiming to uphold and restore customer satisfaction.
• Participate actively in online training modules and scheduled sessions to expand knowledge across various relevant topics.

Candidate Profile

• Proven sales experience of 3 to 4 years in a luxury retail environment.
• Committed, organized team player with conscientious work ethic and strong motivation.
• Experience in marketing and customer relationship management is an advantage.
• Excellent English communication skills, both written and spoken; Arabic proficiency is highly desirable.
• Strong skills in customer service and negotiation.
• Ability to work with integrity and respect to maintain operational effectiveness.
• Knowledge of Bulgari products, store procedures, and sales techniques is beneficial.