Client Advisor

About the Role

Paspaley seeks a passionate and service-oriented Client Advisor to join our Darwin boutique team on a full-time basis. This permanent position is centered on delivering exceptional customer experiences within a luxury retail environment.

Key Responsibilities

• Create personal and comforting experiences for clients that feel genuine and carefully considered.
• Communicate the craftsmanship and unique story behind each jewellery piece with sincere and graceful engagement.
• Manage appointments from initial welcome through to a thoughtful farewell with meticulous preparation.
• Cultivate enduring client relationships through thoughtful follow-up and outreach efforts.
• Ensure the boutique is impeccably maintained with accurate CRM updates, well-prepared appointments, and pristine presentation.
• Handle products with precision and present them elegantly during client discovery sessions.
• Coordinate routine service requirements—such as orders, repairs, and collections—while providing clear and proactive communication to clients.

Candidate Profile

• Previous experience in luxury or premium retail, hospitality, or white-glove client service roles.
• Poised and polished demeanor with exceptional presentation skills and natural communication abilities.
• A genuine curiosity about craftsmanship paired with an authentic interest in fine jewellery.
• Dependability and adaptability to work within the boutique's operating hours.

Why Join Paspaley?

• Become part of a highly regarded Australian brand recognized worldwide.
• Engage in continuous training focused on luxury service, styling, and comprehensive product knowledge.
• Experience a supportive and inclusive team environment.
• Unlock promising career development opportunities within the luxury retail sector.

Diversity and Inclusion

Paspaley embraces diversity as a strength that enhances both our workplace and customer interactions. We encourage applicants from all backgrounds and are committed to fostering an equitable environment where all individuals feel respected and valued. Our hiring process prioritizes skills, experience, and alignment with our brand values.