Clerk - Reservations

About the Role

As a Clerk in Reservations at W Hotels located in Dubai's West Crescent, Palm Jumeirah, you will handle all inquiries related to room bookings. This includes processing new reservations, modifications, and cancellations received via phone, fax, or postal mail. You'll identify guest requirements, verify room and rate availability, and clearly explain booking guarantees, special rates, and cancellation policies. Part of your responsibility will be to accommodate special requests and manage the reservation system data entry accurately, including special room types such as complimentary stays, employee discounts, and wholesale reservations, ensuring correct codes and rates are applied.

Key Responsibilities

• Answer guest inquiries regarding property offerings, room accommodations, and facilities.
• Utilize sales approaches to optimize revenue opportunities.
• Adhere to escalation protocols when resolving guest issues.
• Maintain professional appearance and uphold company confidentiality, asset security, and privacy.
• Greet and acknowledge guests warmly, anticipating their needs and assisting those with disabilities.
• Communicate clearly and professionally, including telephone etiquette.
• Collaborate respectfully within the team to achieve shared goals and respond thoughtfully to coworker concerns.
• Meet quality assurance standards and perform physical tasks such as lifting or moving items up to 10 pounds as needed.
• Perform additional assigned tasks from supervisors.

Qualifications

• Minimum education requirement: High school diploma or equivalent.
• No previous work experience or supervisory background required.
• No license or certification necessary.

Additional Information

• Employment category: Reservations.
• Work schedule: Full time, on-site role.
• Job number: 26122997.
• Benefits include housing and meals.
• Company culture emphasizes inclusivity, valuing diverse backgrounds and experiences while ensuring non-discrimination.
• Physical requirements include moving objects up to 10 pounds without assistance.

About W Hotels

W Hotels are committed to inspiring curiosity and expanding horizons by creating unique life experiences. Rooted in a spirit of openness and passion for fresh encounters, W Hotels are globally recognized for pioneering luxury standards. Being part of W Hotels means working under the umbrella of Marriott International, where you can perform to your full potential and be part of a world-class team that encourages individuality and excellence.