Claims Specialist

About the Role

Join a mission-driven organization dedicated to exceptional customer service where your expertise in claims processing and dedication to sound judgement will be highly valued. We seek an experienced claims professional, ideally with 2-3 years of exposure to motor claims, who thrives in a collaborative and empowered workplace culture. This role provides significant opportunities to enhance your technical skills while supporting a team committed to excellence.

Why Join Rural Affinity

Rural Affinity fosters a supportive environment encouraging continuous learning, skill development, and innovation. Our goal is to be the preferred partner choice, investing extensively in our employees through technical training, exposure to diverse claim portfolios, and involvement in improving team processes and outcomes. Leadership empowers autonomy and thoughtful decision-making, creating opportunities for impactful work.

Key Responsibilities

• End-to-end management of claims with fairness, efficiency, and a strong emphasis on customer service.
• Conducting detailed investigations and gathering relevant information to facilitate well-informed decisions.
• Accurately interpreting insurance policy coverages and limits.
• Coordinating with repairers, assessors, and motor service partners to ensure effective assessment, repair, and vehicle recovery.
• Controlling claim expenditures within the bounds of policy terms and delegated authorities.
• Maintaining detailed, organized claims documentation in electronic formats.
• Detecting and preventing potential fraud indicators.
• Effectively managing recovery processes for claims.
• Building strong working relationships with brokers, service providers, and internal departments.
• Ensuring compliance with all relevant regulations, including GICOP and company claims guidelines.
• Communicating professionally and clearly at all interaction points.
• Collaborating across underwriting, finance, compliance, and broker management teams to optimize claim fulfillment operations.
• Actively pursuing personal and professional development opportunities.

Candidate Profile

• 2 to 3 years of experience handling insurance claims, with motor claims exposure strongly preferred.
• Highly analytical with strong problem-solving skills and mature judgement.
• Excellent verbal and written communication as well as negotiation abilities.
• Awareness of current insurance industry trends, risks, and regulatory landscape.
• Knowledgeable in motor claims processes, including managing repair networks, total loss, and salvage claims.
• Balance attention to detail with operational efficiency to ensure positive outcomes for customers.
• Committed to ethical standards and adherence to regulatory compliance.

Qualifications

Relevant industry qualifications will be considered advantageous.

Personal Attributes

You bring a solutions-focused mindset, empathy, and motivation to achieve optimal outcomes for clients and partners. You take pride in managing claims meticulously while contributing positively to a motivated team atmosphere. You welcome constructive feedback, embrace continuous learning, and exhibit curiosity and initiative in your daily tasks.