Claims Handler

About Sedgwick and the Role

Become a valued member of Sedgwick, where over 33,000 colleagues globally dedicate themselves daily to supporting individuals confronting unforeseen challenges. This role at our Dublin office offers a rewarding career within claims handling, enabling you to make a tangible difference to clients during critical times.

Position Details

• Location: Dublin, Ireland
• Job Type: Permanent, full-time
• Compensation: Competitive salary reflecting skills, experience, and qualifications

Key Responsibilities

As a Claims Handler, you will oversee claims from initial notification through to settlement, ensuring the delivery of excellent customer service while meeting organizational standards and timelines. Working collaboratively within a supportive team, you will manage a portfolio of claims by analyzing data, advising on policy coverage, and driving cases toward fair resolution. You will maintain direct communication with customers, insurer representatives, and stakeholders, handling every interaction with empathy and professionalism.

Required Skills and Experience

• APA qualification with a dedication to continuous professional growth
• In-depth understanding of claims processes and insurance principles
• Exceptional verbal and written communication skills
• Strong organizational abilities, including time management and prioritization
• Decisive yet well-informed judgment skills
• Problem-solving aptitude to address issues effectively
• A commitment to continuous improvement in operational procedures
• Familiarity with regulatory standards such as CPC and Central Bank of Ireland requirements

Benefits and Perks

• Attractive salary package aligned with experience and expertise
• Participation in Pension Scheme and Tax Saver Travel Scheme
• Generous holiday allowance
• Access to training and development programs including Sedgwick University’s comprehensive learning resources
• Health and wellness support including Employee Assistance Program, Life Cover, Permanent Health Insurance, and Bike to Work Scheme
• Onsite amenities such as discounted gym membership and Montessori services (Dublin 4)
• Support for professional memberships and examinations

Additional Information

This position not only requires handling claims efficiently but also involves assisting the Team Leader when necessary and engaging in continuous improvement initiatives. Sedgwick maintains zero tolerance for any discrimination and embraces applicants from diverse backgrounds including seasoned professionals, returning workforce members, and others.

Sedgwick Ireland complies with regulations by the Central Bank of Ireland. The role is governed by the Minimum Competency Code and Fitness and Probity Standards under the 2023 Individual Accountability Framework Act. Training related to regulatory obligations will be provided to successful candidates. Application assessments may lead to interviews conducted virtually or in-person.