- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Company Overview
Aioi Nissay Dowa NZ, affiliated with the global MS&AD group, offers insurance solutions designed to instill confidence and peace of mind for customers across New Zealand. The company emphasizes supporting individuals and businesses by providing dependable coverage and proactive service, assisting clients in recovering swiftly from unforeseen events.
Job Role
The Claims Consultant role based in Auckland is a full-time, onsite position responsible for managing insurance claims from initiation through to their final resolution. This includes evaluating claim documents, maintaining comprehensive communication with policyholders and third-party entities, coordinating with internal departments, and ensuring accurate record-keeping within claims systems.
The consultant will assess policy coverage, advise customers accordingly, negotiate settlements when suitable, and escalate complex claims as necessary. Additionally, this role involves enhancing claims process efficiency, ensuring adherence to company policies and regulatory standards, and providing compassionate, professional service to customers.
Required Skills and Experience
- Proven experience in claims processing, insurance, or related financial service sectors with solid analytical and decision-making skills.
- Expertise in customer service and managing relationships through clear and respectful communication involving varied stakeholders.
- Exceptional administrative and organizational capabilities, focusing on precision and thoroughness in handling documentations and data.
- Familiarity with claims management software, general office applications, and digital platforms for efficient claim tracking and processing.
- Understanding of insurance principles, policy terms, and New Zealand regulations or eagerness to acquire this knowledge rapidly.
- Ability to work independently and collaboratively, effectively juggling multiple priorities within a dynamic environment.
- Relevant educational background in insurance, business, finance, or related disciplines is preferred but not mandatory.
- Strong ethical standards, commitment to confidentiality, and a dedication to providing a fair, inclusive customer service experience.