Circle Training Manager

Overview

The Circle Training Manager will spearhead the design, execution, and oversight of training programs at the Circle level to enhance employee skills and align training with business goals. This leadership role involves managing talent development and diversity initiatives, overseeing onboarding programs, ensuring high engagement across branches, and measuring program effectiveness through analytics and feedback.

Key Responsibilities

• Coordinate and ensure the successful delivery of training activities within the assigned Circle.
• Facilitate monthly meetings with Circle Heads to review training progress, collect feedback, and plan upcoming sessions.
• Develop and distribute monthly training schedules aligned with business priorities and trainer availability.
• Drive Talent Management and Diversity, Equity & Inclusion (DEI) initiatives across the Circle.
• Monitor adherence to training calendars and encourage participation in essential programs such as ELDP, YLDP, and Prarambh onboarding.
• Conduct branch visits to provide training support, assess team needs, and foster engagement.
• Evaluate the impact and effectiveness of training interventions using performance data and participant feedback.

Challenges

• Balancing varied training requirements across diverse units and locations while syncing with Circle priorities and trainer capacity.
• Carrying out Training Needs Identification (TNI) through interaction with stakeholders during field visits to branches, head office, and dealer points.
• Maintaining consistent training participation despite fluctuating operational demands and workforce availability.
• Collaborating closely with Circle Heads and stakeholders to gather insights, monitor progress, and adjust training plans responsively.
• Demonstrating training program effectiveness amid operational and data collection constraints.

Decision Authority

• Finalize monthly training calendars depending on business needs, resource availability, and operational considerations.
• Set training coverage objectives, schedule rollouts, and decide on delivery approaches for Circle-level and DEI programs.
• Assess training adherence and feedback to identify gaps, propose remedial steps, and realign initiatives with Circle Heads.
• Prioritize branch visits and allocate time effectively based on identified needs and performance insights.

Stakeholders

• Internal: Circle Heads - Business, Circle HR / State HR, Central Learning & Development (L&OD) Team, Circle Information & Support Team
• External: Training vendors, facilitators, dealers, and channel partners

Qualifications and Skills

• Postgraduate degree in Human Resources, Business Administration, or a related field.
• 8 to 10 years of experience in Learning & Development, preferably within the BFSI sector.
• Certification in Learning & Development or Instructional Design is advantageous.
• Excellent facilitation and communication capabilities.
• Expertise in Training Need Identification, program design, content creation, and execution management.
• Strong analytical skills for data interpretation and training impact evaluation.
• Proven stakeholder engagement and cross-functional collaboration skills.
• Proficiency with digital learning platforms and AI-based learning tools.
• Willingness to undertake travel for training delivery and field visits.
• In-depth understanding of Psychometrics, Coaching, and Talent Management frameworks.