Category Manager

About Urban Company

Urban Company is revolutionizing home services, making them as simple to obtain as ride or food booking. From cleaning and beauty treatments to AC servicing, cooking, and plumbing, they provide high-quality, fixed-price services conveniently at customers' homes. Established in 2014, the company has built a network of over 50,000 service professionals and reached millions of users across many cities worldwide. Urban Company is innovating the services industry much like transport, music, and accommodations have been transformed by companies such as Grab, Spotify, and AirBnB respectively. Now a publicly listed company, they invite you to join this exciting journey and contribute to the future of home services.

Role Overview

We seek an energetic Category Manager with about 3 to 4 years of experience, preferably in roles requiring problem-solving and managing stakeholders. This role allows you to apply strong analytical skills in a fast-paced environment and gain hands-on experience driving business growth and operations. You will oversee the entire lifecycle of category management, including partnership development, training, SOP creation, demand generation, pricing strategy, and service offerings. Your impact will be vital from problem diagnosis through execution to measuring success.

Key Responsibilities

• Lead hands-on problem solving and strategic projects end-to-end, from identifying issues and proposing hypotheses to executing solutions and evaluating outcomes.
• Expand the supply side by onboarding and training partners such as SMEs, freelancers, and work permit holders to ensure excellent service delivery and customer satisfaction.
• Collaborate closely with cross-functional teams including marketing, product, finance, and operations for flawless implementation of business initiatives.
• Leverage data analytics to uncover market trends and customer behavior, design experiments, and drive growth strategies.
• Develop and refine standard operating procedures and processes to scale operations efficiently.
• Negotiate effectively with partner companies to establish mutually beneficial agreements.

Job Requirements

• 3 to 4 years’ experience in consulting, strategy, operations, or category management roles.
• Robust analytical and problem-solving abilities ready for practical application.
• Excellent communication, organizational, and presentation skills.
• Experience working in a dynamic, high-growth environment is advantageous.
• A strong passion for business development and a proactive 'get things done' mindset.