Cashier

Role Overview

The Cashier holds a vital role in delivering exceptional customer service by efficiently and courteously handling checkout and return transactions. This position involves managing the Self-Checkout stations and actively expanding product and project knowledge to aid customers and uncover sales opportunities. Adherence to company policies ensures minimized shrinkage.

Key Responsibilities

• Process customer purchases and returns accurately and swiftly
• Monitor and manage the Self-Checkout area to ensure smooth operations
• Support customers by sharing product information and identifying potential sales prospects
• Follow all store policies and procedures to reduce inventory loss
• For senior cashiers (Head Cashier), assist by positioning cashiers appropriately, expedite price verifications, approve transactions and markdowns across various service points including mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental
• Act as the initial escalation contact for customer concerns
• Support the training, coaching, and supervision of other front-end team members, including onboarding new cashiers and utilizing coaching tools for development

Preferred Qualifications

• At least one year of cashier experience