Cashier

About the Role

The Cashier role is essential in delivering exceptional customer service by providing customers with prompt, hospitable, accurate, and secure checkout experiences. This includes processing purchases and returns, overseeing the Self-Checkout station, and ensuring compliance with company procedures to reduce losses.

Key Responsibilities

• Efficiently execute checkout and return transactions.
• Supervise and maintain the Self-Checkout area to ensure smooth operation.
• Actively gather product and project knowledge to inform customers and identify opportunities to promote sales.
• Adhere strictly to company policies to minimize shrinkage.
• In a Head Cashier capacity, support other Cashiers by managing price verifications, approving Point of Sale (POS) transactions and markdowns across multiple service points including mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rentals.
• Serve as the first point of escalation for customer complaints and issues.
• Assist in supervising, coaching, and training Front End Associates.
• Participate in onboarding new Cashiers and leverage available tools to aid in the professional development of team members.

Requirements

• Experience preferred: minimum 1 year in a Cashier role to qualify as a Head Cashier.