Cashier

Position Overview

Cashiers serve a vital role in delivering efficient, friendly, and accurate customer service. Their duties include processing checkout and return transactions and overseeing the Self-Checkout stations.

Key Responsibilities

• Quickly and courteously assist customers during checkout and returns.
• Manage and supervise the Self-Checkout area to ensure smooth operation.
• Actively enhance product and project knowledge to provide customers with valuable information and identify opportunities to promote sales.
• Adhere strictly to company policies and procedures to minimize loss due to shrinkage.
• Head Cashiers take additional responsibilities such as positioning cashiers, expediting price checks, and approving transactions including price markdowns across various service points like main registers, self-checkout, returns, Pro Desk, special services, and tool rental.
• Serve as first-level escalation points for customer issues, helping to resolve concerns promptly.
• Support supervision, coaching, and development of front-end staff by training new Cashiers and implementing coaching tools for team growth.

Preferred Qualifications

• Experience of at least one year working as a Cashier.