Cashier

Position Overview

The Cashier plays a vital role in delivering excellent customer service by ensuring transactions are handled quickly, accurately, and safely. This position is responsible for processing purchases and returns, as well as overseeing the Self-Checkout area.

Key Responsibilities

• Execute checkout and return transactions efficiently, providing friendly and accurate service.
• Monitor and maintain the Self-Checkout stations to ensure smooth operations.
• Continuously acquire knowledge about products and projects to assist customers and recognize selling opportunities.
• Adhere to company policies and procedures to help minimize shrinkage.
• For Head Cashiers: Support and guide Cashiers by facilitating price checks, approving transactions and markdowns across various service areas including main registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Serve as initial point of escalation for customer concerns and contribute to supervising, coaching, and training frontline staff.
• Participate actively in training new Cashiers and utilize available coaching tools to foster development of the team.

Required Experience

Experience of at least one year as a Cashier is preferred for Head Cashier roles.