Case Executive

About ANY-WARE

ANY-WARE is a global organization headquartered at 553 Kerkhovensesteenweg, Hechtel-Eksel, Belgium, operating within a modern, multicultural setting that fosters collaboration across different regions and disciplines. The company values idea-sharing, ownership of tasks, and supports continuous improvement. It promotes inclusivity by embracing diverse perspectives and endorsing growth opportunities for professionals. ANY-WARE strives to develop strong local teams while upholding international quality and service standards.

Role Overview

The Case Executive position, located in Addis Ababa, Ethiopia, is a full-time role featuring a hybrid work schedule combining on-site presence and remote work. This role entails managing cases end-to-end, from initiation through to resolution. Responsibilities include gathering and authenticating pertinent information, preparing necessary documentation, maintaining detailed and accurate records within company systems, and monitoring case progress. Collaboration with internal departments and external parties is essential to resolving any issues and ensuring compliance with company and regulatory requirements. Additionally, the Case Executive will prepare reports, update case statuses, and communicate clearly with colleagues and clients to ensure timely information flow and support.

Qualifications and Skills

• Exceptional organizational and time management capabilities enabling multitasking and meeting deadlines.
• Strong proficiency in English communication, both written and spoken; local language skills are advantageous.
• Meticulous attention to detail in documentation, data accuracy, and record maintenance.
• Ability to operate effectively both independently and as part of a team within a hybrid work environment, supported by reliable home office arrangements.
• Competency with office software and digital tools, including word processors, spreadsheets, and case management or CRM platforms.
• Problem-solving aptitude paired with a customer-oriented approach when interacting with various stakeholders.
• Experience in case management, administrative roles, operational functions, or related fields is a plus.
• Educational background preferably includes a diploma or degree in business, administration, management, or closely related disciplines.