Cargo Controller at Etihad Airways, Abu Dhabi

Overview

Etihad Airways is seeking a Cargo Controller to operate within its around-the-clock Cargo Operations Center in Abu Dhabi. This role involves continuous live monitoring of shipments, prioritizing high-value and special cargo, managing service recovery for disruptions, and maintaining proactive communications with impacted customers.

Key Responsibilities

• Conduct initial investigations into service failures or shipment delays promptly, organizing effective recovery actions. Independently evaluate financial implications of alternatives and select solutions that optimize customer satisfaction.
• Adhere to Etihad Airways' communication protocols and embody the company’s core values in interactions with both internal teams and external clients.
• Make daily operational decisions focused on mitigating safety and security risks related to assigned tasks by assessing current risks, hazards, and threats; escalate moderate to severe risks to higher management as appropriate.
• Track and monitor special cargo and products across multiple systems and platforms to ensure on-time processing according to Service Level Agreements (SLAs).
• Maintain continuous communication with relevant stakeholders to promptly identify and address any delays or gaps in cargo handling during various cargo milestones, facilitating swift corrective actions.

Additional Job Details

• Company: Etihad Airways
• Position Title: Cargo Controller
• Work Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full-time and onsite