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Cargo Controller at Etihad Airways, Abu Dhabi
Abu Dhabi, United Arab Emirates · Full Time
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- Salary
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- Openings
- 1
- Posted
- 1 week ago
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- In office
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Job description
Overview
Etihad Airways is seeking a Cargo Controller to operate within its around-the-clock Cargo Operations Center in Abu Dhabi. This role involves continuous live monitoring of shipments, prioritizing high-value and special cargo, managing service recovery for disruptions, and maintaining proactive communications with impacted customers.
Key Responsibilities
- Conduct initial investigations into service failures or shipment delays promptly, organizing effective recovery actions. Independently evaluate financial implications of alternatives and select solutions that optimize customer satisfaction.
- Adhere to Etihad Airways' communication protocols and embody the company’s core values in interactions with both internal teams and external clients.
- Make daily operational decisions focused on mitigating safety and security risks related to assigned tasks by assessing current risks, hazards, and threats; escalate moderate to severe risks to higher management as appropriate.
- Track and monitor special cargo and products across multiple systems and platforms to ensure on-time processing according to Service Level Agreements (SLAs).
- Maintain continuous communication with relevant stakeholders to promptly identify and address any delays or gaps in cargo handling during various cargo milestones, facilitating swift corrective actions.
Additional Job Details
- Company: Etihad Airways
- Position Title: Cargo Controller
- Work Location: Abu Dhabi, United Arab Emirates
- Employment Type: Full-time and onsite
Industry
Airlines & AviationHow they work
Communication
Teamwork & Collaboration
Problem Solving
Attention to Detail
Initiative
Decision Making