Captain - Food & Beverage

About Emirates Palace Mandarin Oriental, Abu Dhabi

Emirates Palace Mandarin Oriental, located in the heart of Abu Dhabi, represents the epitome of Arabian luxury with features including a 1.3km private beach, landscaped pools, a private marina, and some of the city’s largest hotel conference facilities. This 5-star establishment offers 390 exquisite rooms and suites and a variety of award-winning culinary experiences. Mandarin Oriental is globally recognized for its luxury hotels and resorts, delivering high-end service inspired by Asian heritage.

Role Overview

The Captain will be based in the Food & Beverage department and is accountable for smoothly managing their designated restaurant section. They ensure guests receive exemplary service of food and beverages aligned with the high standards of Emirates Palace Mandarin Oriental. The Captain works under the supervision of the Assistant Restaurant Manager.

Key Responsibilities

• Organize and oversee duties for opening and closing brigade teams.
• Support the Assistant Manager with planning related to reservations and events.
• Inspect cleanliness, functionality, and condition of operating equipment and restaurant furniture.
• Train waitstaff including waiters, waitresses, and junior personnel.
• Ensure proper setup of the assigned restaurant section.
• Welcome and assist guests within the designated station and seating arrangements.
• Present menus and beverages with suggestions to encourage higher sales.
• Take and promptly serve food and beverage orders accurately.
• Confirm correct table setup according to food and beverage requirements.
• Participate hands-on in food and beverage service during peak periods.
• Ensure billing and cash handling comply with Emirates Palace policies.
• Maintain presence and oversight in the restaurant throughout service hours.
• Ensure swift clearing and resetting of tables after guests depart per hotel standards.
• Develop positive guest relations and manage complaints alongside management guidance.
• Keep Restaurant Manager and Assistant informed about guest feedback and complaints.
• Attend all meetings, briefings, and training sessions as required.

Required Qualifications and Skills

• Previous experience as a Captain in luxury hotel food and beverage service preferred; resort experience advantageous.
• Excellent communication and customer service capabilities.
• Completion of senior school or equivalent preferred.
• Additional language proficiency is a desirable asset.

Employee Benefits

• Comprehensive learning and development programmes tailored for career growth.
• MOstay programme offering complimentary stays and discounted room rates for employees and their families worldwide.
• Access to health and wellness benefits focused on work-life balance.
• Retirement plans suited to employee tenure and position.