Call Center Representative
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- Bachelor's degree (preferably Business Administration)
- Resume
- Required to apply
Where you'll work
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Job description
About CsMena
CsMena, established in 2018 and headquartered in Riyadh, Saudi Arabia, specializes in delivering superior communication management services. The company is renowned for its call center outsourcing services, supporting diverse sectors such as E-commerce, healthcare, telecommunications, and hospitality. CsMena provides multilingual assistance across various platforms to enhance client satisfaction and loyalty.
Role Overview
This role is a full-time, on-site position based in Riyadh focused on customer service. Responsibilities include managing inbound and outbound calls, addressing customer inquiries, ensuring high levels of customer satisfaction, and delivering excellent service consistently.
Qualifications and Requirements
- Proficiency in English at a B1 to B2 level.
- Experience and skills in customer service and support.
- Expertise in maintaining customer satisfaction and enhancing customer experience.
- Strong communication and interpersonal capabilities.
- Capability to handle multiple tasks simultaneously and work effectively under pressure.
- At least one year of experience in customer service roles.
- Familiarity with CRM platforms and call center technologies.
- Willingness and ability to work all shifts, including 24/7 availability.
- Possession of a bachelor's degree in Business Administration or a related discipline is preferred.
Minimum education
Bachelor's Degree