Call Center Operator

About the Role

A reputable medical center located in Ras Al Khaimah is seeking a motivated and skilled Call Center Executive to become part of their team.

Key Responsibilities

• Professionally manage incoming and outgoing calls from patients.
• Address patient questions about the center's services, appointment scheduling, and general information.
• Arrange, confirm, and follow up on patient appointments effectively.
• Engage with prospective patients, converting inquiries into booked appointments.
• Ensure all patient communications and call activities are accurately documented.
• Collaborate with reception and medical staff as needed to support patient care.
• Deliver exceptional customer service to guarantee a positive experience for every patient.

Qualifications and Requirements

• Prior experience working in healthcare call centers, medical centers, hospitals, or dental clinics is advantageous.
• Strong verbal and interpersonal communication abilities.
• Proficiency in English communication; Arabic language skills are a plus.
• Effective in follow-up procedures and managing appointment bookings.
• Demonstrates a professional demeanor and a patient-centered, positive attitude.
• Preference given to candidates currently residing in the UAE.

Additional Information

• Location: Ras Al Khaimah, United Arab Emirates.
• Industry: Healthcare and Medical Services.
• Position: Call Center Executive (full-time, onsite).