Call Center Executive

Job Overview

As a Call Center Executive at Advino Healthcare Private Limited based in Ahmedabad, Gujarat, you will manage communications with patients, clients, caregivers, and their families by handling both incoming and outgoing calls effectively.

Key Responsibilities

• Manage calls from patients, clients, and caregivers regarding home healthcare, nursing services, and service availability.
• Respond promptly to customer inquiries and provide relevant information and solutions based on their needs.
• Coordinate with Operations and Care teams to address new service requests and ongoing patient care requirements.
• Conduct follow-ups on leads, inquiries, and existing clients to ensure satisfaction with services provided.
• Maintain detailed records of all calls, inquiries, follow-ups, and customer feedback for accurate documentation.
• Escalate urgent patient-related issues or complaints to the appropriate department or manager for prompt resolution.
• Communicate caregiver or nursing staff updates and organize staffing requirements as needed.
• Regularly conduct follow-up calls to gather feedback, confirm service continuation, and resolve any pending needs.
• Ensure all communications are professional, courteous, and empathetic, upholding company standards.
• Meet assigned daily and monthly targets related to call volume, follow-ups, and inquiry handling.
• Prepare and deliver daily reports on calls and follow-ups to your reporting manager.

Desired Skills and Qualifications

• Excellent communication skills with proficiency in Hindi, Gujarati, and English.
• Strong customer handling and follow-up abilities.
• Basic computer skills to manage records and reporting efficiently.
• Patience and capability in problem-solving situations.