Call Center Executive
Colombo, Western Province, Sri Lanka · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About META CORP PVT LTD
Founded in 2019, META CORP PVT LTD is a Sri Lankan company offering expert contact center services including telephone, web chat, email, and text messaging support. The firm prides itself on honesty, integrity, reliability, and growth, aiming to be the preferred contact center and technology solutions provider by leveraging top-class technology, well-trained agents, and innovative development.
Role Overview
This full-time position based on-site in Colombo involves managing customer interactions across multiple platforms—telephone, web chat, email, and text messages. The Call Center Executive will address customer queries, resolve problems promptly, deliver excellent service, and support sales objectives to ensure customer satisfaction.
Key Responsibilities & Duties
- Manage customer communications via various channels including phone, chat, email, and texts.
- Efficiently respond to customer questions and resolve any issues.
- Deliver courteous and professional service to maintain high levels of customer satisfaction.
- Support sales activities alongside customer service functions.
Required Skills & Experience
- Proven experience in customer support and service to handle inquiries and resolve concerns.
- Excellent communication skills for interacting effectively across multiple platforms.
- Background in contact center operations and familiarity with sales processes.
- Ability to perform well in a dynamic, fast-moving environment with professionalism and patience.
- Capability to collaborate within teams and work independently when necessary.