Call Center Agent

About Jeeny

Jeeny is a mobile app designed to simplify everyday commuting and transportation by connecting users with their preferred travel options. Our goal is to make mobility more accessible, affordable, and flexible for everyone.

Role Overview

We seek a dedicated and customer-oriented Call Center Agent to manage both inbound and outbound customer communications, including calls and help center ticketing. This position demands timely, precise assistance aimed at maintaining exceptional customer satisfaction and adhering to company service standards.

Key Responsibilities

• Handle inbound and outbound customer calls courteously and professionally.
• Manage and resolve help center tickets promptly through designated channels.
• Provide clear, accurate information about the company's products, services, and procedures.
• Recognize customers' needs, resolve issues efficiently, or escalate when necessary.
• Document all customer interactions, requests, and solutions accurately in CRM/ticketing systems.
• Adhere to organizational policies, procedures, and customer service standards.
• Achieve assigned KPIs related to service levels, call handling duration, productivity, quality, and satisfaction.
• Address and resolve customer complaints professionally.
• Collaborate with other departments to solve complex customer concerns.
• Support team objectives and promote a positive customer experience.

Qualifications

• Completion of a high school diploma or equivalent is mandatory; a bachelor's degree is highly favored.
• Excellent verbal and written communication proficiencies.

Benefits

• Engagement with a regional leading mobility platform.
• Opportunity to work within a dynamic, teamwork-oriented environment.
• Involvement in significant financial initiatives and process enhancements.
• Prospects for career advancement and skill development.